Refund Policy for Quantum Moves

At Quantum Moves, we strive to provide high-quality board games and experiences. If for any reason you're not completely satisfied with your purchase, this Refund Policy outlines your options for receiving a refund, exchange, or store credit.

1. Digital Purchases (Games, Add-ons, and In-game Content)

For digital products such as downloadable games, in-game purchases, or add-ons, we offer a **14-day** window from the date of purchase for a refund. The refund request must be made within this time frame, and the following conditions apply:

• The game or in-game content must not have been substantially used or downloaded.
• If you encounter technical issues with the game or experience performance problems, we encourage you to contact our support team before requesting a refund. We may be able to resolve the issue for you without the need for a refund.
• If the game or content was purchased as part of a special promotion or bundle, the refund will be issued for the individual purchase price, not the full bundle value.

2. Physical Products (Board Games, Merchandise, etc.)

If you purchase a physical board game or merchandise from Quantum Moves, you can request a refund under the following conditions:

• You must contact our customer support within **30 days** of receiving your order.
• The product must be returned in its original, unused condition and packaging.
• Shipping costs for the return are the responsibility of the customer unless the product was damaged or defective upon arrival.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your order number and the reason for your refund request.
2. If you purchased a physical product, we may ask you to return the item in its original condition (see above). Once the return is processed, we will issue your refund.
3. If your refund is approved, we will issue the refund to the original payment method used for the purchase.

4. Non-Refundable Items

There are certain items that are non-refundable, including:

• Products purchased with a gift card or store credit.
• Digital content after it has been downloaded or substantially used.
• Any customized or personalized products, unless they are defective or damaged upon arrival.

5. Processing Time

Refunds are typically processed within **5-10 business days** after we approve the request. The time it takes for the funds to return to your account will depend on your payment provider and bank processing times.

6. Exchanges and Store Credit

If you’re not interested in a refund but prefer an exchange or store credit, please let our customer support team know. We offer exchanges for physical products if they are returned in their original, unused condition. Store credit can be issued for the purchase amount of returned items, which can be used toward future purchases at Quantum Moves.

7. Damaged or Defective Products

If you receive a damaged or defective product, we will issue a full refund or exchange at no additional cost to you. Please contact our support team immediately upon receiving the damaged product, including photos of the damage, and we will assist you in resolving the issue.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. When changes are made, we will notify our customers through our website or by email. Please review this policy periodically to stay informed about your rights and options.

9. Contact Us

If you have any questions regarding our refund policy or need assistance with a refund request, please contact us at:

Email: [email protected]

Address: Quantum Moves, 123 Game Street, Tech City, 12345, Country